Service Delivery Analyst

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Service Delivery Analyst, you will interact daily with our Customer Operations and Central Operations teams. You will be expected to leverage your revenue cycle expertise to help identify opportunities to minimize defects and improve process outcomes, while demonstrating an ability to produce customer-ready deliverables and solid judgement when solving problems. You will leverage data analysis to identify opportunities for process improvements and client success while presenting findings to our customers to ensure understanding and alignment. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. The Analyst - Service Delivery is also responsible for supporting a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams.

To thrive in this role you must have attention to detail, be organized and conduct basic analysis of the data. This is truly an exciting time of transformation and provides tremendous opportunity for lasting impact.

 

 Here’s what you will experience working as a Service Delivery Analyst:  

• Hybrid role 3 days in the office 

• Run reports when needed supporting Customer Operations Analytics 

• Account reviews to 1) learn revenue cycle more deeply; 2) be able to suggest trends/opportunities 

• Clearly articulate trends/opportunities 

• Quality check of metrics/reports 

• Responsible for specific action plans and follow-ups 

• Ability to think creatively, be analytically minded, objective and independent 

Required Skills:  

• 2-3 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility 

• Shared Services and/or Operations experience 

• Bachelor’s degree or equivalent experience preferred 

• Proficiency in Excel, PowerPoint, Snowflake, Power BI and SQL queries/knowledge 

For this US-based position, the base pay range is $53,991.00 - $86,811.85 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is de