Senior Manager, NPI & Quality- Pro Audio

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Manager of NPI and Quality for Pro Audio will be a core member and key contributor to the global operations and will lead new product introduction and quality initiatives that span global operations. This individual will manage complex projects from developing strategy, developing implementation plan and leading execution to drive operational effectiveness. NPI activities include guidance of NPI staff for the successful development of new products including planning, organizing and directing all aspects of NPI operations, policies and programs. Quality activities include identifying, assessing, and prioritizing product reliability issues that detract from customer satisfaction for resolution by corrective action teams.  The position engages closely with executive staff and cross functional stakeholders within QSC.

Key Tasks & Responsibilities (Essential Functions)

Customer Quality Management
Serve as the primary quality contact for customer escalations, warranty issues, and field failures. Collaborate with Customer Service, Engineering, and Operations to ensure timely resolutions and drive systemic improvements across the value chain.

Production & Supplier Quality Support
Lead quality improvement initiatives across internal assembly and external contract manufacturing. Analyze defect and yield data from production and field returns to identify trends and implement preventive measures.

Metrics and Continuous Improvement
Establish and maintain KPIs for customer returns, warranty costs, field failure rates, production yield, and defect escapes. Present quality performance updates, risk assessments, and continuous improvement plans to senior leadership.

New Product Introduction (NPI)
Oversee global NPI efforts, including teams in Hong Kong and China, to ensure new product programs meet timelines, cost targets, and quality standards.

• Assess and manage risks associated with program activities.
• Guide NPI team members to ensure adequate support and oversight.
• Ensure use of problem-solving and process tools (e.g., FMEA, DFM, DFT) in development.
• Analyze supplier capabilities to enhance design, reduce non-conformances, lower costs, and maximize capacity.
• Provide technical leadership to ensure product designs and implementations meet or exceed QSC quality standards.
• Participate in design, planning, and execution of product and process qualification activities.
• Deliver qualification risk assessments and status updates to program teams.

Cross-Functional Coordination
Direct an