Loss Prevention Coordinator (Store Support Center, Overland Park, KS)

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Job Title:                   Loss Prevention Coordinator
Department:            Loss Prevention                 
Reports To:              Associate Manager, Loss Prevention Operations
Exemption Status:  Non-Exempt (Hourly)
                       
About Ace Retail Group
Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.
With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Job Summary
This position is responsible for providing Best In Class support of Loss Prevention Department operations including Department Communications, Vendor Relationships (Alarm- Access Control Codes/Call Lists), Accounts Payable/Invoicing, Monthly-Quarterly and Annual Data Analytics Reporting and additional administrative duties and projects as assigned.

Essential Duties and Responsibilities
•    Efficient computer skills - will work with remote video applications, point-of-sale exception reporting software, evidence, and data archival, AP software, and Microsoft applications.
•    Strong verbal and non-verbal communication skills – the position will take a significant role in issuing Loss Prevention bulletins. Effectively describing who, what, where, when how, and “next steps” are critical to this role. 
•    Ability to manage multiple tasks and effectively prioritize tasks. This person will assist in the evidence collection of both internal and external crimes for the department and for external agencies. 
•    Strong administrative skills – the position will support all levels of the department completing routine documentation and administrative tasks. They will need to pay attention to detail. The position will also provide support to all stores with their alarm system needs (codes, service, etc). 
•    Exceptional customer service skills – this position will be routinely communicating with our customers, the stores. Their goal is to make each email and phone call a positive experience. 
•    Perform other related duties and special projects assigned.

Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
o    WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
o    EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
o    LOVE – Love the people, love the work and love the results.
o    INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
o    GRATITUDE – We recognize that we are blessed to be in the business of serving others.
o    HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
o    TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. 

Minimum Qualifications, Requirements and Skills
•    High School diploma required. Loss Prevention experience is preferred. 
•    Can manage sensitive information with the highest degree of integrity and confidentiality.
•    Maintain professional internal and external customer relationships at all levels.