UX Researcher II

As a UX Researcher 2, you will lead high-impact research initiatives that shape the future of our Dynamic Decision Platform products. This role is ideal for a strategic, data-driven researcher who thrives on uncovering deep user insights through a blend of qualitative and quantitative methods. You will drive research strategy, influence product decisions, and ensure our solutions are grounded in real user needs.

You will collaborate closely with cross-functional teams—Product, UX Design, Engineering, and Sales—to embed a culture of evidence-based decision-making. Your work will directly inform roadmap priorities, feature development, and customer engagement strategies

Key Responsibilities

Customer Insight & Behavioral Analytics

• Lead end-to-end research initiatives using a range of methods including user interviews, usability testing, surveys, and quantitative studies.
• Analyze behavioral data across sources such as:
  • Gathering insights from customer recordings (e.g., Dovetail)
  • Clickstream and navigation flows
  • Product usage and volume trends (Snowflake, Search Logs)
  • Behavioral analytics platforms (e.g., Pendo, Google Analytics)
• Synthesize qualitative and quantitative data to uncover actionable insights and influence product direction.
• Apply strategic frameworks like Jobs to Be Done, Customer Journey Mapping, Mental Models, etc to structure insights for executive and cross-functional stakeholders.
• Identify opportunities for improved product instrumentation to enhance measurement and understanding of user behavior.

Customer Engagement & Feedback Loops

• Lead structured engagement within the ThreatMetrix Community Forum to collect qualitative feedback, test hypotheses, and validate early-stage concepts.
• Surface emerging friction points, usability issues, and unmet needs through community and customer feedback analysis.
• Leverage forums as a scalable feedback channel to inform roadmap priorities and post-launch evaluation.

Strategic Collaboration & Communication

• Partner with Product Managers, UX Designers, Engineers, and Sales to ensure research insights directly shape feature development and roadmap planning.
• Facilitate ideation, prioritization, and insight-to-action workshops with cross-functional teams.
• Deliver clear, compelling communications of research findings through executive briefs, team updates, and design artifacts.

Competitive & Market Intelligence

• Conduct competitive benchmarking and usability evaluations of peer platforms to identify gaps and opportunities for differentiation.
• Monitor industry trends in digital identity and fraud prevention to inform research priorities and product positioning.

Research Operations & Governance

• Independently manage participant recruitment, scheduling, and incentive fulfillment across studies.
• Ensure compliance with data privacy regulations and internal research governance standards.
• Promote operational efficiency by evolving best practices for scalable, high-impact research execution.

Qualifications

• Education: Bachelor's degree (required). Preferred fields: Human Factors
• Experience: 4–6 years of hands-on UX research experience, ideally in SaaS or B2B enterprise tools.
• Strong familiarity with behavioral analytics and data tools (e.g., Pendo, Dovetail, GA, Power BI, SQL) is highly desirable.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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