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Overnight Guest Experience Supervisor
The Wills GroupUnited Statesfull_timeVerifiedPosted 6 Oct 2025
About the role
Join the Dash In Team as an Overnight Guest Experience Supervisor: MUST BE AVAILABLE TO WORK 10 PM-7 AMAre you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences:
- Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
- Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
- Proactively interact with guests, addressing their questions and concerns promptly.
- Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
- Monitor customer flow and open registers as needed to ensure seamless service.
- Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
- Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
- Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
- Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
- High School Diploma or GED required.
- Ability to multitask and solve problems effectively.
- Comfortable using technology, including POS software.
- Strong focus on providing exceptional guest experiences with excellent people skills.
- Active ServSafe Certification (a plus).
- Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
- Paid Community Engagement: 2 paid community service days each year.
- Paid Parental Leave: Support for new parents.
- Tuition reimbursement, development programs, and certificate program assistance.
- Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
- Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
- Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
- Career Growth: Opportunities to advance in the Mid-Atlantic Region.
- Employee Discounts: Discounted coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
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