MAIL OPERATIONS SUPERVISOR

Position Title: MAIL OPERATIONS SUPERVISOR 

Shift: MONDAY - FRIDAY 7:30 - 4:30 PM

Salary: $55,000 - 58,000

Pay Grade: 12 

Other Forms of Compensation: none 

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

 

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

 

The Mail Operations Supervisor manages day-to-day Office Services Operations including mail processing, shipping/receiving, logistics, etc. at the site location ensuring high customer service levels are maintained.

Serves as the primary point of contact between ESFM and the customer. Significant time should be focused on employee development and relationship building with the client. Develops, implements and continuously reviews site practices. This position reports to the Business Services Unit Manager.

 

Responsibilities

Manage onsite employees and daily client activities;
Conduct regular interaction with clients to ensure all service levels are met;
Develop strong rapport with onsite Mail Services team and client;
Demonstrate proactive thinking and planning for both client and Mail Services operations;
Optimize loading dock layout/process;
Gain a full understanding for the utilization of ESFM reporting systems;
Remain compliant to ESFM management expectations;
Develop procedures to improve the operation and inform leadership;
Provide excellent customer service;
Prove flexible when faced with deadlines and challenges;
Adhere to procedures and guidelines;
Participate in ongoing training programs and cross-training;
Ensure compliance of staff to training programs and cross-training efforts;
Capture and maintain logs of volumes and activities; create monthly and/or quarterly management report;
Ensure a safe working environment; adhere to ESFM safety procedures and regulations, conduct weekly safety trainings and maintain safety training logs;
Capture and manage employee time and PTO schedule;

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalent; College is a plus. Willingness to embrace continuous training and educational programs. Competent computer skills including MS Office (Word, Excel, etc.) or equivalent;
3-5 years’ experience in Mail/Shipping/Receiving Operations;

Preferred Skills:

DOT/IOTA experience;
SC Logic knowledge, or similar package receiving/tracking program;

hysical Demands: 
•    The physical demands described here are representative of those that must be met by
•    an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 pounds;

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Ability to effectively