Sr. Manager, Merchant Engagement

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Askuity is a retail analytics software company operating as a division within The Home Depot (THD).  Through our supplier analytics program, Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution.

The Sr. Manager, Merchant Engagement is a strategic leader responsible for developing and executing business processes, systems, and engagement strategies that advance the goals of The Home Depot’s Supplier Analytics Program. This role ensures alignment with the company’s overall merchandising strategy, driving measurable improvements in merchant/supplier collaboration, contract renewals, and overall program adoption. Leading the Supplier Analytics Program efforts at the SSC in ATL, The Senior Manager, Merchant Engagement oversees a team that innovates, executes, and continuously optimizes strategies that support Program priorities.

Key Responsibilities:

Develop and execute merchant engagement strategies aligned with Supplier Analytics Program goals

• Define and implement engagement strategies that enhance merchant–supplier collaboration.
• Ensure initiatives align with broader merchandising priorities and deliver measurable business value.
• Apply strategic thinking, process design, and quantitative analysis to drive improvements.

Influence stakeholders to drive cross-functional alignment and program engagement

• Act as a trusted advisor to leadership, providing data-driven insights that shape decisions
• Partner across leadership and cross-functional teams to drive alignment and momentum

Drive monetization and renewals

• Drive the overall monetization strategy to ensure broad supplier participation in alignment with current and new program capabilities
• Develop and execute renewal strategies, ensuring supplier retention and program monetization.

Build and lead a high-performing team

• Lead, coach, and mentor team members to maximize their impact
• Foster a culture of innovation, accountability, and professional growth
• Provide strategic direction while supporting tactical execution of daily deliverables.
• Act as a thought leader and mentor to enhance organizational expertise.

Competencies

• Drives engagement
• Organizational savvy
• Strategic mindset
• Plans and aligns
• Collaborates

Skills

• Expertise in business process design and execution.
• Strong presentation and facilitation skills.
• Ability to manage cross-functional teams and build organizational alignment.
• Working knowledge of technology project lifecycles and systems that support merchandising.
• Strong leadership presence, capable of influencing across all levels of the organization.
• Skilled in change management, with proven ability to manage large, cross-functional initiatives.
• Business acumen with deep understanding of retail, supplier engagement, and merchandising processes.

Direct Manager / Direct Reports

• This position will have direct reports
• This position reports into the Director, Customer Success at the Askuity division in Toronto
   

Travel Requirements

• Limited; occasional travel may be required (<10%).

Physical Requirements

• Extended Sitting
• Repetitive Tasks

Working Conditions

• Working in an office setting: computer work, camera on virtual meetings

Minimum Education

• Bachelor’s degree required in Business, Analytics, or related field.

Minimum Years of Work Experience

• 8+ years of relevant experience

Minimum Leadership Experience

• 5+ years of leading teams and cross-functional projects

Certifications

• None required

Other Requirements / Assets

• MBA preferred.
• Experience driving large-scale change management initiatives in complex organizations.
• Retail/merchandising experience strongly preferred.
• Strategic mindset with the ability to design and implement forward-looking engagement models.
• Data-driven decision-making, leveraging insights to improve adoption, renewals, and program success.