About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Security Operations Center (SOC) Agent

Location: Addison, TX (Headquarters) in person
Compensation: $20/hour, paid bi-weekly
Schedule: Full-Time (2 openings) & Part-Time (several openings)

About First Responder Protective Services (FRPS)

First Responder Protective Services (FRPS) is a Texas-based security services company specializing in off-duty police security, professional armed and unarmed guards, high-value cargo escorts, and advanced surveillance solutions. We are trusted nationwide by organizations that move critical, sensitive, and high-value cargo, protecting their people and assets with professionalism, precision, and integrity.

We are currently establishing a 24/7 Security Operations Center (SOC) at our headquarters in Addison, TX, to support our High Value Cargo Escort Operations. These missions involve retired law enforcement and military personnel escorting 18-wheelers transporting valuable freight across the country. The SOC team is the hub of all communications, ensuring smooth coordination between field agents and our clients while leveraging state-of-the-art equipment and the latest technology platforms to ensure reliability and security.

Position Overview

As a Security Operations Center Agent (Dispatcher), you will serve as the central point of contact for both clients and field teams. You will monitor real-time GPS tracking, live camera feeds, and communication streams while meticulously managing critical operational data. This role requires excellent attention to detail, fast decision-making, and the ability to balance both fast-paced and slower periods of work.

Key Responsibilities

• Respond promptly to incoming client emails, phone calls, and text messages; send appropriate outbound updates and confirmations.
• Facilitate communication with field agents escorting high-value cargo nationwide.
• Monitor GPS signals for all active loads to ensure accurate tracking and reporting.
• Oversee live video feeds from field teams using advanced surveillance tools.
• Meticulously review and validate all operational data, ensuring accuracy between client instructions and field team reports.
• Provide clients with real-time updates on departures, arrivals, delivery confirmations, and incident reports.
• Assign escort teams, book their travel arrangements (airfare, rental cars, hotels), and manage scheduling to minimize overtime.
• Maintain accurate logs and records for accountability and client reporting.

Qualifications

• Strong communication skills (verbal and written).
• Ability to multitask in a fast-paced operations environment.
• Exceptional attention to detail with a commitment to accuracy.
• Previous experience in dispatching, operations monitoring, security operations, logistics, or related fields is a plus.
• Proficiency with basic computer systems, GPS platforms, and communication tools.
• Reliable, professional, and able to handle confidential/sensitive information.

Schedule & Environment

• 24/7 Operations Center coverage (various shifts available).
• Full-time and part-time opportunities.
• Some shifts may be fast-paced and high-pressure, while others may be slower and require steady monitorin