Director, Patient Services Strategy

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Patient Services Strategy Director establishes a direct interface between AbbVie Patient Services (APS) and the Botox Therapeutics team to champion patient support. The role is the strategic and cross-functional lead who charts the course to ensure patients have an optimal treatment experience on their prescribed AbbVie product.

This position is ideal for someone with strong strategic planning, marketing and stakeholder management experience. It may be of particular interest to individuals with a background in healthcare marketing, customer experience, or access strategy.

Job Responsibilities:

• Cross-functional strategist and critical link between the Botox Therapeutics Brand Teams and AbbVie Patient Services (APS) for the portfolio of products, representing APS on the Integrated Brand Team (IBT) and the IBT to APS
• Responsible for overall Botox Therapeutic patient support program and marketing strategy (launch and optimization) including:
  • Gathering and aligning inputs from the cross-functional Patient Access and Care Team (PACT)
  • Leading the PACT to define APS franchise and brand strategies
  • Support cross-functional team to identify and articulate customer needs, market insights, industry and marketing trends and other ways to enhance patient support
  • Orchestrates PACT to deep dive into program effectiveness and improve experience
  • Develop PSP narrative and lead presentations for senior leadership reviews
• Leads APS annual Investment Allocation (IA) process and strategic plans and supports brand strategic planning initiatives (ie, LRR, SP2) to ensure fit-for-purpose patient support program ecosystems in consideration of brand life