Director of Senior Services/Licensed Nursing Home Administrator

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Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Organizes and administrates senior care programming and services for St Elizabeth Hospital. Responsible for long term care regulatory compliance, develops long term goals, and evaluates the quality of senior care and operational efficiency and interprets goals and regulations for staff, other departments and Administration. Acts as an educator and service resource for practitioners, patients, families, administration and other departments.

Demonstrates ability to plan, direct and supervise a diverse team to accomplish the strategic plan of the organization. Manages and develops quality management practices that deliver effective and efficient services and ensure optimal patient outcomes.

Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Works collaboratively with leaders who have accountability for assigned services across the care continuum to achieve goals established by the organization. Interacts effectively with others within the organization, other outside agencies and the community.

Job Description:

Operations:

• Direct and oversee the operations of designated business units as the Licensed Nursing Home Administrator
• Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications
• Responsible for implementation, education and continued compliance to Long Term Care (LTC) rules and regulations by appropriate governing bodies
• Oversee staff hiring and development, evaluate job performance, offer constructive feedback, discipline as necessary, and provide ongoing coaching to ensure activities are performed within department and St. Elizabeth Healthcare policies and procedures
• Responsible for establishing short and long-range goals/objectives with key stakeholders through visioning which support the department, nursing and healthcare strategic plan.
• Actively supports the nursing shared governance structure and assures that staffs are involved in decision-making.
• Collaborates with system-wide leaders in strategic planning, decision making, goal setting, communication and coordination of patient care/ services, and allocation of resources.
• Directs and oversees development and implementation of policies and procedures utilizing current research, evidence-based clinical practice, professional clinical practice guidelines, national accreditation standards, and healthcare trends that govern patient clinical care and activities.
• Maintains effective system-wide communication and collaboration with various departments and disciplines including physicians, patients, visitors and other stakeholders. 
• Manages human resources to meet clinical needs of patients.  Ensures that models of care and clinical processes are consistent with any applicable state Nurse Practice Act, professional standards, St. Elizabeth Healthcare Nursing Professional Practice Model, and regulatory agency guidelines.
• Manages and provides supervision for contracted services

Financial Accountability:

• Creates, implement, monitors, and controls designated operating and capital budgets.
• Accountable for budgetary compliance to defined goals/targets and expected outcomes.
• Interprets and analyzes data to assess, plan, and develop capital/operational business plans which support patient care needs and the strategic plan of the organization.  
• Prepare, present, track and self-report all threshold capital/operational business plans
• Monitors staffing on designated units to meet with needs of the patient demand ensuring staff productivity.
• Daily/Weekly/Monthly analysis, interpretation, and reporting of financial management tools

Patient Experience:

• Develop, promote, and maintain professional relationships to ensure an environment conducive to customer service and high-quality patient care
• Ensures ongoing monitoring of patient experience scores and works within the service line to establish customer service initiatives and goals.
•  Ensure patient experience best practices such as AIDET, leadership rounding, bedside reporting, managing up, etc. are being maintained within areas of responsibility.

Quality:

• Establishes and maintains an ongoing performance improvement program for designated business units that align with the healthcare system performance improvement plan.
• Monitors quality initiatives of designated unit s to ensure established goals are met and sustai