Senior Account Manager, Affiliate Marketing (German Speaking)

<p></p> <p><strong>LOCATION:</strong></p> <p>The Senior Account Manager, Affiliate Marketing is <u>a remote, work from home position</u>, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Candidates must reside in Germany. Some travel is required for client meetings or other internal meetings, conferences, etc. Candidates must hold a valid passport and be able to travel internationally.</p> <p><strong>THE ROLE:</strong></p> <p>Acceleration Partners seeks an experienced Senior Account Manager with Affiliate Marketing experience to autonomously lead and supervise a team managing one of our top enterprise level clients in our affiliate marketing practice. This person will be responsible for leading the client relationship as well as all client deliverables, account strategy and execution.</p> <p>The ideal candidate will be excited to jump into a start-up like environment within a larger international firm. You must be able to handle changing priorities, be able to work through ambiguity, and have a proactive mindset.</p> <p><strong>TOP 5 JOB RESPONSIBILITIES:</strong></p> <ol> <li><strong>CLIENT SERVICE AND COMMUNICATION -</strong> Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.</li> <li><strong>ACCOUNT STRATEGY –</strong> Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals.  Proactively offering new and innovation ideas to the overall program strategy.</li> <li><strong>STRATEGY EXECUTION –</strong> Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.</li> <li><strong>REPORTING AND ANALYSIS -</strong> Provide clients with regular reporting, analyze data to find opportunities and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.</li> <li><strong>LEAD, MANAGER AND HOLD YOUR TEAM ACCOUNTABLE</strong> – Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly. Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers.</li> </ol> <p> </p> <p><strong>WHAT SUCCESS LOOKS LIKE:</strong></p> <p><strong>BY 6 MONTHS</strong>… the Senior Manager has developed excellent team relationships, established themselves as a team leader, and built strong relationships with key client contacts. The Senior Manager is handling a majority of challenging client situations with little guidance from the Associate Account Director or Account Director. Client data is regularly being analyzed and used strategically. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome. Clients are being serviced profitably with target bill rates being met, and client Net Promoter Scores are 8+. Senior Manager is successfully managing one Associate or Senior Associate (assuming the opportunity is available).</p> <p><strong>BY 1 YEAR</strong>… the Senior Manager is taking full accountability for the performance and success of their clients. Account efficiency has been maximized, and excellent strategic plans and communication is in place on all accounts, and recognized as a key to client success. Clients are being serviced profitably, all deliverables are A caliber, and Net Promoter Scores remain consistent at 8+.</p> <p> </p> <p><strong>QUALITIES OF THE IDEAL CANDIDATE:</strong></p> <ul> <li>Has the ability to lead a team with enthusiasm and expertise</li> <li>Has strong internal motivation to get the job done and done well</li> <li>Only provides superior results for clients and unsurpassed customer service</li> <li>Recognizes the importance of being engaged in their work and keeping clients engaged as well</li> <li>Possesses mature and measured judgment, and the ability to solve problems on their own</li> <li>Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several projects at once</li> <li>Possesses superior written and verbal communication skills</li> <li>Displays accountability, always meeting deadlines and keeping commitments</li> <li>Knows how to collaborate with team members in a remote environment</li> <li>Has confidence, poise, and eloquence in client meetings and difficult situations</li> <li>Thrives in a fast paced environment and e