Fulfillment Operations Team Leader
TargetAbout the role
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do. We delight our guests with area experts ready to assist with items that are instock and priced accurately ensuring guests have an enjoyable experience both in stores and online.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store. This team leads Food & Beverage, and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.
At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the:
• Knowledge of guest service fundamentals and experience building a guest first culture on your team
• Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Skills in process improvements and workload efficiency
• Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
• Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability.
• Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• Create a scheduling plan in partnership with your leader based off of monthly and weekly fulfillment business workload.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work.
• Evaluate and recommend candidates for open positions and develop a guest-centric team.
• Establish clear goals and expectations and hold team members accountable to expectations.
• Lead team onboarding and learning.
• Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes.
• Close knowledge and skill gaps through training and experiences.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
• Ensure supplies are ordered timely and stocked.
• Provide service and a shopping experience that meets the needs of the guest.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Always demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
• Address store needs (emergency, regulatory visits, etc.).
• All other duties based on business needs.
WHAT WE ARE LOOKING FOR
We might be a great match if:
• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our g
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