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UM Administration Coordinator II
CenterWellWork at Home - Texas, United States, United StatesRemotefull_timeVerifiedPosted 28 May 2026
💰 $52,300/yr($40,000/yr – $52,300/yr)
About the role
Become a part of our caring community
Utilization Management Administration Coordinator II , non-clinical, supports the UM operations by performing administrative and clerical tasks, rather than clinical duties. This role focuses on the administrative aspects of managing healthcare utilization, ensuring efficient and effective processes within the UM program. Key Responsibilities of a Non-Clinical UM Coordinator:
- Intake and Notification:Handling initial requests for services, gathering necessary information, and communicating with relevant parties.
- Prior Authorization Support:Assisting with the prior authorization process by gathering information, preparing documentation, and tracking requests.
- Document Management:Maintaining and organizing patient records, ensuring accurate and up-to-date information is available for reviews.
- Communication:Facilitating communication between healthcare providers, patients, and other stakeholders regarding UM processes.
- Data Entry and Reporting:Accurately entering data into systems, generating reports, and tracking key performance indicators related to UM activities.
- Letter Management:Managing the generation and distribution of various letters related to UM decisions and processes.
- General Administrative Support:Providing general administrative support to the UM team, including scheduling meetings, managing calendars, and preparing presentations.
In essence, the non-clinical UM Coordinator acts as a vital link in the UM process, ensuring smooth workflows and effective communication while handling the administrative side of utilization management.
Use your skills to make an impact
Required Qualifications
- 1 or more years administrative or technical support experience
- Excellent verbal and written communication skills
- Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems
- Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Proficient utilizing electronic medical record and documentation programs
- Proficient and/or experience with medical terminology and/or ICD-10 codes
- Bachelor's Degree in Business, Finance or a related field
- Prior member service or customer service telephone experience desired
- Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
Additional Information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
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