Performance Management Program Manager

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

We are seeking a highly motivated and experienced Performance Management Program Manager to join our People & Culture team reporting to the Global Head of Talent Management. As a Performance Management Program Manager, you will be responsible for developing, implementing, and managing performance management programs and processes across Zscaler. You will act as a thought partner for talent management programs but can also build out and manage a thorough project plan writing requirements from an employee, manager and P&C Business Partner lens. You will support OKRs, the performance review process, feedback, check-ins, and development conversations from writing requirements to building and delivering enablement materials.

You are a business-minded people and culture professional who likes to partner with the business to solve problems. You bring a business lens when building out program requirements and are comfortable with an MVP approach. You have sat within the COE responsible for building performance management programs across the enterprise or have an OD or P&C Business Partner background implementing performance management programs. 

A small percentage of this role will serve as a Talent Partner to the Americas P&C Business Partner team helping ensure they are enabled to support programs coming out of both Talent Management and Talent Development. 

The preference is for this role to be hybrid at our HQ in San Jose (going into the office on Tuesdays & Thursdays). It can also be remote based in the Pacific or Mountain timezones.

Responsibilities:

• Develop and implement performance management programs, policies, and procedures aligned with the organization's strategic goals and objectives.
• Work with the Head of Talent Development to design, build and implement the following programs OKRs, Performance Reviews for H1 and H2, Succession Planning, Talent Reviews, Feedback, Check-In, and Development Conversations across Zscalers 6K population. 
• Maintain a detailed project plan breaking down work into key milestones providing regular status updates.
• Liaison with HRIS Project Managers to build program requirements, assist with User Acceptance Testing and ensure the project stays on track. 
• Design and deliver training enablement materials including communications plans and training programs to educate managers and employees on performance management launches.
• Collaborate with the compensation team within P&C  to integrate performance management with our two compensation cycles. 
• Develop training materials to support the launch of talent management programs including training presentations for employees and managers, quick reference guides, and one-pagers. 
• Monitor and analyze talent metrics to assess the effectiveness of talent management programs and make data-driven recommendations for improvement.
• Stay up-to-date with industry trends and best practices in talent management, and proactively propose innovative ideas and solutions to enhance the talent management program.
• Build strong relationships with internal stakeholders, including executives, department managers, and employees, to understand their talent management needs and align programs accordingly.

Minimum Qualifications:

• 10+ years of experience as a Performance Management Program Manager or a similar role.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Preferred Qualifications:

• Master's degree.