Senior Associate - Product Owner

Location Designation: Hybrid - 3 days per week 

 

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

 

New York Life Insurance (NYL) is seeking a highly talented and driven Product Owner to join our dynamic, high-performing team focused on continually improving our technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.

 

This role is on Client Experience & Data Analytics team.  This team collaborates across the enterprise to drive the strategic and tactical delivery of IL’s modernized and scalable technology ecosystem.  We guide and support the transformation of our operational process capabilities with a continuous improvement mindset. 

 

The Product Owner position will partner with technical teams and subject matter experts to identify, document, test, and deliver features and functions on our customized Salesforce platform.  We are looking for a highly organized problem solver who is engaged and curious with a track record of communicating and building strong relationships across workstreams, project teams, functional teams, and senior leadership. 

 

The ideal candidate will have the ability to understand and intuit customer needs as it relates to our Customer Relationship Management and Workflow system.  A strong desire to continuously improve processes using business expertise and technical experience to envision and deliver valuable solutions to our end-users is key.

 

Responsibilities

• Works directly with the end-users/subject matter experts (SME) to continually document and evaluate existing business processes and identify product feature requirements and priorities that are cost effective, limit risk, and improve the user experience.
• Combines SME input with quality monitoring results and compliance directives to drive end-user solutions.
• Develops use cases and documents user stories and acceptance criteria to align with epics as defined by the Product Manager and prioritized by the business.
• Responsible for continuous backlog refinement and prioritization to align with epics and planned delivery.
• Creates a roadmap of timelines to align with delivery expectations.  Manages sprint planning, considering development and testing capacity along with Salesforce planned maintenance and new user stories.
• Combines knowledge of policy administration system functionality, transactional processing, data streams & Salesforce to determine where solutions will best reside.
• Tests developer output with a critical eye to recognize bugs or uneven user experience.
• Coordinates the work to coincide with planned release dates.
• Writes end-user communications to announce feature deployments.
• Demonstrates new features to end-users and e