Customer Supply Chain Sr. Associate - Small Box Retail

About Harry’s 

Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.

The company’s flagship brand - Harry’s -  was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.

Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands -  Harry’s, Flamingo, Lume, Mando -  and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.

At Harry’s Inc, our mission is to Create Things People Like More — whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.

Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. That's why our brands donate year-round to nonprofit organizations that align with their social missions.

At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

Job description:

The Customer Supply Chain Senior Associate will play an instrumental role leading retail operational excellence from the shelf back, ensuring product availability and outstanding execution for the Harry’s and Flamingo brands at Small Box Retail Stores. This role is on our Customer Supply Chain Team - part of the broader Supply Chain organization Harry’s, but embedded in the Retail team with direct accountability and ownership of Retail operations for Small Box.

This role will be responsible for end-to-end operations for Drug and Dollar stores. This includes collaborative planning, forecasting, and replenishment (CPFR) as well as warehouse to shelf operations management. We also expect this individual to own and drive store operations, in stocks, OTIF, and chargeback mitigation, working across our supply chain network. For this role, we need an outstanding operational leader – one who understands how retail supply chain and in-store operations work, is able to self-start to address problems quickly, and takes a data-driven approach to prioritization and execution. This role will require strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution.

Customer Supply Chain Senior Associate responsibilities:

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Oversee customer delivery operations within our North American distribution and fulfillment footprint and help manage operations with our 3PL partners. 
• Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service.
• Drive forward continuous improvement across our distribution and supply chain network, namely ensuring excellent performance across our main KPIs: On-time, in-full, chargeback rates, and cost of service. 
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments. 
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and su