Sr. Analyst, Quality Operations & Governance
Denali Advanced IntegrationAbout the role
Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Senior Analyst, Quality Operations & Governance serves as the operational backbone of the Product Quality organization, driving execution, consistency, governance, and leadership visibility across quality initiatives. This role is responsible for managing team operations, coordinating work intake and delivery tracking, maintaining reporting and documentation standards, facilitating team processes, and improving organizational effectiveness through operational excellence and continuous improvement.
Essential Functions:
Program & Work Management
- Coordinate and manage team work intake, prioritization, and tracking across multiple initiatives and projects
- Maintain JIRA boards, dashboards, backlogs, and workflows to ensure accurate visibility into team commitments and progress
- Partner with team leads and product managers to identify priorities, dependencies, risks, and resource needs
- Drive accountability for action items, deliverables, dependencies, and project milestones
Process Governance & Continuous Improvement
- Develop and maintain standardized operating procedures, templates, reporting structures, and operational practices
- Identify opportunities to streamline workflows, eliminate inefficiencies, and improve team effectiveness
- Ensure consistency in documentation, reporting, and operational processes across the Product Quality organization
- Support implementation of new tools, processes, and best practices
Reporting & Executive Visibility
- Coordinate the creation and maintenance of dashboards, metrics, scorecards, and status reports that provide visibility into team performance and strategic initiatives
- Coordinate weekly, monthly, and quarterly quality organization updates for leadership
- Prepare executive-level presentations and reporting materials for leadership reviews and business updates
- Provide accurate, timely, and actionable reporting regarding team priorities, accomplishments, risks, and strategic initiatives
Team Operations & Process Facilitation
- Coordinate cross-functional meetings, planning sessions, retrospectives, and operational reviews
- Track team commitments, project inventories, action items, and organizational initiatives
- Support inventory management and tracking of quality assets, environments, tools, and team-owned deliverables
- Support workload planning, dependency management, and impediment resolution
- Serve as a central point of coordination for operational activities across the Product Quality organization
- Promote consistent execution of team processes and operational best practices
HSI Quality Governance & Coverage Oversight
- Partner with stakeholder teams to maintain visibility into Home Internet (HSI) testing activities, plans, and results
- Review testing coverage to ensure critical customer journeys, features, integrations, and customer-facing experiences are adequately validated
- Identify testing gaps, quality risks, and areas requiring additional end-to-end validation
- Coordinate with Product Quality test teams to execute supplemental testing when coverage gaps or customer experience risks are identified
- Provide visibility into HSI quality status, testing readiness, and customer experience risks across partner organizations
Competencies:
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
Work Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:<
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