Assistant General Manager

About Momofuku

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian-American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.

Momofuku Las Vegas

Momofuku Las Vegas is located in The Cosmopolitan of Las Vegas. We offer a variety of dining styles from lunch to late night. Stop by for a quick snack and drink in our Peach Bar, hang at the chef’s counter for buns and a bowl of noodles, or share a celebratory family-style meals in our Main Dining Room. Our menu is constantly evolving but continually draws influence from the US, Korea, and Japan.

The Assistant General Manager (AGM) will work closely with the General Manager, and is charged with managing all aspects of the daily operations of the front-of-house. The AGM is responsible for continually defining and refining service at Momofuku. They will assist the General Manager in hiring, training, and managing all FOH managers and staff. The Assistant General Manager will manage the floor during service, perform a variety of administrative duties, and work closely with the FOH and BOH management teams to execute the restaurant’s service vision.

Responsibilities 

• In conjunction with the General Manager and back-of-house leadership team, make all day-to-day decisions to maintain quality restaurant operations
• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Oversee the FOH schedule and collaborate with the GM to ensure staffing levels align with business forecasts and operational needs
• Conduct daily and on-going comprehensive education for FOH team members
• Ensure that all team members are trained and follow all safety and DOH sanitation policies and procedures
• Proactively seek and propose ways to improve service, operations, and staff retention
• Ensure all restaurant administrative tasks are completed in a timely manner, including but not limited to uploading sales journals, handling facilities maintenance requests, and addressing HR concerns
• Update all printed and digital menu materials including POS system, based on product selection and availability
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests to ensure service and food quality
• Cultivate relationships with guests to create return business
• Support service team by troubleshooting any escalated guest issues
• Drive and support the continual development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute FOH team member training programs as determined by GM and Momofuku Corporate Office
• Identify operational, service, and/or fiscal issues and suggest corrective action to General Manager
• Collaborate with the GM to oversee private events, coordinating with the COLV banquet, sales, and stewarding teams to ensure all BEO requirements are met and executed seamlessly
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Lead by example in properly executing all service standards and protocols

Required Qualifications

• Minimum three years of restaurant management experience with a service style comparable to the restaurant
• Experience with Sevenrooms, Tripleseat, Resy, Google strongly preferred
• Team-focused mindset and empathetic approach to collaboration
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications 

• 3+ years of restaurant management experience with a service style comparable to the restaurant
• 2+ years of Assistant General Manager experience with a service