Senior Software Engineer (Backend), Customer Directory Platform

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Customers Team's mission is to help merchants grow their businesses by giving them the tools to know, support, engage, and acquire their customers. Our product suite includes CRM, omni-channel marketing (e.g. email, social, advertising), feedback and messaging, loyalty and rewards. You will report to the engineering lead and you will join the team to help build the next generation of our Customer Platform which is used by Square and third-party developers to build their products and grow merchants' business.

You Will:

• Develop new features that promote merchants to better serve their customers
• Deliver APIs that make it easy for developers to work with customer data
• Collaborate cross-team and provide guidance on multiple projects at any given time. Sample projects include designing scaling customer profile store, building personalization for first & 3rd party products, buyer graph
• Build systems that coordinate customer data quality for Square's sellers
• Identify risks and create solutions to performance and scalability challenges as our customer data set continues to grow
• Be a leader upleveling the technical and design understanding of the team
• Build for the future by communicating the cost-benefit of a given solution and advocating for the best path forward
• Embrace opportunities to stretch yourself by learning new technologies

Qualifications

You Have:

• 8+ years of software development experience
• An advanced degree in computer science or equivalent experience
• Experience in designing and productionizing large-scale distributed systems
• Experience with complete development cycle from product definition to delivery
• Excellent skills with data modeling and data management
• Experience creating remarkable solutions to your customers
• The ability to succeed in a collaborative environment involving different partners and subject matter experts
• Experience envisioning a technical approach/solution, socialize it and align team members towards it
• Experience with mentoring and upleveling team members
• Experience with cloud computing platforms, such as AWS, Google Cloud or Azure
• Experience working on platform teams that support first party and third-party integrations

Technologies we use and teach:

• Languages: Java, Go
• Frameworks: Services - gRPC / JAX-RS REST
• Databases: MySQL, Redis, DynamoDB, ElasticSearch, BigQuery
• Infrastructure: Hybrid - Private DC / AWS / Google Cloud, SignalFX, DataDog, Snowflake

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $192,400 - USD $235,200
Zone C: USD $182,300 - USD $222,800
Zone D: USD $172,200 - USD $210,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness progra