Senior Director, Chief of Staff to CEO

The Senior Director, Chief of Staff to the CEO is a strategic leadership role responsible for driving enterprise-wide priorities, ensuring operational excellence, and enabling the CEO’s vision across the organization. Serving as a trusted advisor, the Chief of Staff leads cross-functional initiatives, manages Board and executive communications, and facilitates decision-making processes to advance corporate objectives. This role is pivotal in aligning senior leadership, optimizing resources, and fostering a culture of accountability and innovation.

•    Translate the CEO’s vision into actionable strategies and initiatives that align with organizational goals.
•    Lead enterprise-wide integration efforts, ensuring cross-functional collaboration and synergy.
•    Serve as a thought partner and provide strategic advice and support to the CEO on matters relating to company goals, initiatives, and structure.
•    Conduct market, competitive, and organizational analyses to inform executive decision-making and maintain a forward-looking view of opportunities, risks and dependencies affecting organizational performance.
•    Drive operational excellence by identifying and implementing process improvements, efficiency measures, and key performance indicators (KPIs).
•    Design, implement, and manage governance models to ensure accountability, compliance, and risk mitigation.
•    Program and project manage critical initiatives on behalf of the CEO, ensuring timely and impactful execution.
•    Oversee executive-level communications in partnership with Corporate Communications, including briefing materials, board presentations, and enterprise-wide messaging.
•    Act as a central conduit between the CEO and key stakeholders, strengthening cross-functional engagement and decision-making.
•    Partner with external affairs, community engagement, and government relations to represent the CEO’s office with key stakeholders, including regulators, community leaders, and provider partners. 
•    Facilitate meetings and workshops for the Executive Leadership Team, Board of Directors, and other groups.
•    Lead high-performing, matrixed teams; mentor talent and foster an inclusive, innovative culture.
•    Champion cultural transformation efforts, ensuring alignment with enterprise values and leadership principles.
•    Support the CEO in preparing for board meetings and external engagements.
•    Ensure confidentiality and act as a liaison between the CEO and other constituencies.

•    Minimum of 15 years relevant experience including 10 years in management roles.
•    Prior experience as a Chief of Staff or in a similar executive advisory capacity. 
•    Bachelor’s degree required; Master’s degree preferred.
•    Background in strategy, operations, finance, or consulting preferred.
•    Experience driving complex, multi-faceted projects to successful completion.
•    Exceptional verbal and written communication skills, including executive and board presentation experience.
•    Proven ability to influence and drive performance across senior leadership teams.
•    Experience managing mid- to large-size teams and leading cross-functional initiatives.
•    High emotional intelligence, executive maturity, and resilience in dynamic environments.
•    Capable of challenging senior and line management in a constructive, balanced way, offering solutions and fresh thinking.
•    Seasoned business judgment, board-level stature and a passion for increasing member value and improving processes across the enterprise.
 

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