Service Technician 1- Sr Service Technician

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. 

Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits

• Holidays and Paid Time Off

• Parental Leave

• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)

• Annual Bonus Opportunity

• Employee Assistance Program

• Short-Term and Long-Term Disability Plans

• Basic Life Insurance

• Health Savings Account (HSA) Company Contribution with HDHP

• Employee Assistance Program

• Wellness Programs

• LifeLock Identity Theft Protection

• Paid Training

• Linked-In Learning

Voluntary Benefits

• Retirement Savings Plan

• Medical Insurance and Prescription Drug Coverage

• Dental Insurance

• Vision Insurance

• Employee/Dependent Life Insurance

• Employee/Dependent Accidental Death & Dismemberment Insurance

• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

Top Employer Recognitions

America’s Best Employers – Forbes Magazine

The 100 Most Trustworthy Companies in America - Forbes Magazine

Top Places to Work - Dallas Morning News

Best Places to Work - Mississippi Business Journal

Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

Residency Requirement in Place

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Performs basic work using clearly prescribed procedures.

2. Responds to customer requests for service including connections and disconnections as becomes operator qualified.

3. Informs customer of needed repairs and answers basic questions. Assures that customer understands and is satisfied with work completed.

4. May disconnect service as necessary and perform collection efforts on delinquent accounts.

5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.

6. Assists with activities to assure responsiveness to natural gas and other emergencies.

7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements.

8. May read meters and record usage for billing.

OTHER DUTIES/RESPONSIBILITIES:

1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.

2. Is subject to reporting outside regular work area.

3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.

4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.

5. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.

6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.


MINIMUM REQUIREMENTS

Educational/Experience Level:
Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
Requires valid driver's license in accordance with Company standards.

Certificates, Licenses, etc.:
While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.

Computer Skills:
Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.

Communication Skills:
Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.

Physical Demands:
Ability to lift and carry 45 pounds from the ground to