Jobs and Careers

Customer Service Representative

West Jefferson, Ohio, United States, United Statesfull_timeVerifiedPosted 9 Aug 2024

About the role

Are you passionate about Warehouse Operations? Are you looking for an opportunity to make an impact in a global company? We need people like you to help us hire the best in the business and we're excited to have you join us in this significant role to ensure we continue to build a diverse and engaged workforce! Come be part of something special at CJ Logistics America! Monday - Thursday 5:00am-1:30pm, Friday 7:00am-4:00pmPosition Overview The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CSR provides information both internally and externally for a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed. Position Responsibilities

Provide a strong level of customer service to internal and external customers
Maintain inbound and outbound schedules
Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
Process and schedule all carrier appointments
Communicate with customer on scheduling issues
Sign driver in and out of the facility; verifying all paperwork
Assign dock doors to the inbound and outbound loads
Maintain door accuracy and yard report for trailer inventory
Process Bills of Lading and associated shipping and receiving documents
Reconcile inbounds with packing slips and coordinate drop lot activity
Work closely with shift management and leads to accomplish shift goals
Report errors and/ or issues to appropriate member of leadership to ensure accuracy
Participate in all training programs provided
Perform all duties in a safe and timely manner

Job Qualifications Required

High School Diploma/GED equivalent required
PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous AS400 and/or warehouse management systems (WMS) experience preferred
Basic math and reading skills necessary
Detailed oriented with the ability to perform multiple task in fast moving environment
Ability to follow oral and/or written instruction
Good interpersonal skills and ability to work with internal and external customers

Preferred

Previous shipping & receiving experience in a warehouse environment

Personal Qualities

Strong interpersonal skills, both verbal and written
Positive approach in all interactions
Team orientated and self-motivated
Ability to multi-task calmly and effectively in a rapidly changing environment
Solid organization skills
Willingness to learn new systems as needed

Work Environment

This role routinely uses standard office and computer equipment

Pay, Benefits and More:

Competitive compensation package
Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
Growing company with a performance record that continues to climb!
Open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunities for advancement!