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Customer Care Admin Assistant (ZR_20262_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 19 Feb 2025
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Work Schedule: Mon-Thu: 5:00pm to 12:00am Perth Time no break; Friday: Off; Sat-Sun: 5:00pm to 12:00am Perth Time no break
We are seeking a detail-oriented and proactive Customer Care Admin Assistant to join our team. In this role, you will primarily be responsible for providing excellent customer support to Airbnb property owners and renters, as well as assisting with administrative tasks to streamline operations. Your ability to communicate effectively, problem-solve, and work independently will be essential to ensuring customer satisfaction and maintaining efficient processes.
Responsibilities:
- Customer Support: Respond to inquiries from Airbnb property owners and renters promptly and professionally. Write personalized emails to address specific customer concerns and provide accurate information. Resolve renter inquiries regarding property listings, availability, rates, and booking processes.Handle irate customer complaints with empathy and professionalism, finding effective solutions to ensure customer satisfaction.
- Administrative Tasks: Coordinate with internal staff members to address customer inquiries, escalate issues when necessary, and facilitate smooth operations. Assist with scheduling and coordinating cleaners (primarily Filipino) for property cleaning and maintenance tasks. Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.Perform general administrative duties, such as data entry, document management, and organizing schedules.
Requirements
- Detail-oriented individual with strong organizational skills and the ability to multitask effectively.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proven problem-solving abilities and the capability to resolve customer issues independently.
- Self-motivated and able to work independently while also collaborating effectively within a team.
- Proficiency in MS Office and Google Suite for creating documents, spreadsheets, and email communication.
- Experience with CRM systems is a plus, showcasing your ability to manage customer data effectively.
Benefits
Independent Contractor Perks:- HMO Coverage for eligible locations
- Permanent work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_20262_JOB
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