Sr. HRIS Analyst

Job Description

Do you love building, implementing and optimizing HR solutions? Believe that there is a better way to scale and build systems to support the best customer experience? We have just the role for you!

Zendesk is looking for a Sr. HRIS Analyst to join our HRIS team focused mainly on Workday Recruiting and Talent! You are genuine, you listen to your customers, and are dedicated to providing the best customer experience possible. You work to make things beautifully simple and intuitive. You consistently strive to make the people around you better by making systems and processes simpler and more effective. You’re a true partner for your internal customers.

Responsibilities:

• Lead Workday configurations and implementations in various modules including Recruiting, Talent, Onboarding, and Core HCM

• Analyze, identify, and implement HR system tools and processes

• Research, analyze, and test release notes for future improvements

• Ensure accuracy of data through routine data audits and validation

• Provide functional support for end users helping troubleshoot and resolve system issues

• Provide training and documentation to HR and other end users

• Own and support special projects from start to finish

Qualifications:

• 5+ years HR systems experience either within HR or IT (required)

• 3+ years configuring and supporting Workday Recruiting (required)

• Experience in building, configuring, customizing, implementing Workday modules with an expertise in at least 2 of the following areas: Recruiting, Talent, Benefits, Time Tracking, Absence Management, and Reporting or Security

• Strong functional knowledge of HR processes and demonstrated ability to define process improvements

• Ability to effectively document, track, troubleshoot HR applications

• Experience in developing test scripts and executing effective test plans and procedures

• Strong written and verbal communication skills

• Customer service oriented

• Analytical and detail oriented (ability to compile and analyze data)

• Demonstrable experience crafting and modifying reports

• Ambitious, takes initiative, and can work independently

• Demonstrated ability to work on projects requiring organizational and time-management skills

• Ability to maintain confidentiality and multi-task in a fast-paced dynamic environment

What Sets You Apart:

• Experience with ATS’s, Recruiting Operations, and overall Talent Acquisition workflows

• Deep knowledge in: Business processes, Workday reporting (dashboards, calculated fields, discovery boards), or BIRT/Workday Docs

• Former Workday Recruiting implementation

#LI-SM12

The US annualized base salary range for this position is $114,000.00-$170,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please