Retail Store Manager: Birmingham

Job Title 

Retail Store Manager: Birmingham

Job Description

Retail Store Manager: Birmingham

Shift Details: Full-Time Salary Non Exempt

Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Store Manager, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores

• Recruit, interview, hire, onboard, and train great retail team members

• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met

• Work closely with the manufacturing facility to ensure seamless omni-channel operations

• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members

• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same

• Coordinate in-store events with the Framebridge marketing team

• Answer questions and troubleshoot issues using sound judgment

• Offer suggestions to innovate and improve our retail experience

• Help Framebridge deliver on our 100% happiness guarantee

• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:

• Experience managing in a customer service, retail, or hospitality role

• Demonstrated leadership ability with a minimum o