Program Manager, Patient Advocacy

Position Title: Program Manager

Organization:  Jewish Family Service of San Diego

Department:  Patient Advocacy Program

Position Type:  Full-Time (37.5+ hours/week), Exempt

Work Setting:  Fully Onsite

Reports To: Program Director

Pay Range: $66,560 to $67,000/year

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.

Responsibilities:

• Provide day-to-day leadership and coordination of the Patient Advocacy Program
• Oversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etc
• Coordinate appropriate coverage when a teammate is out to ensure all program requirements are met
• Plan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirements
• Coordinate facility site reviews with the county and assign advocates to participate
• Prepare for and participate in annual county program audit
• Conduct grievance investigations as needed
• Represent clients at due process hearings when necessary
• Present inservice trainings for clients, staff members, and the behavioral health community
• Hire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passion
• Schedule individual supervisions with each teammate
• Ensure timely completion of requirements for new hires
• Maintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timely
• Review each teammate’s grievance resolution letters, provide feedback and guidance on next steps
• Coordinate with county contacts when grievance resolution letters require a corrective action plan
• Review grievance files in anticipation of county audit
• Maintain timeclock data system to ensure teammates are clocking in and out accurately and timely
• Conduct annual performance reviews for all teammates
• Complete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challenges
• Maintain and regularly submit SUD and MH grievance logs
• Build and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etc
• Review goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid quarter
• Leverage individual staff strengths to continually improve program needs and objectives
• Develop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic models
• Interact with subcontractors and closely monitor their work on a monthly basis
• Coordinate delivery and return of records from subcontractor
• Attend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilities

Skills/E