Administrator VI - Deputy Director - Northern Region

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  DOR’s vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of DOR’s Child Support Services Division (DOR/CSS) is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency and upward mobility. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Deputy Director

The Massachusetts Department of Revenue Child Support Services Division seeks a Deputy Regional Director for its office in Woburn.    

Duties

• Oversee the delivery of child support services.  Ensure that performance goals are met by implementing an effective workflow model in order to increase productivity.
• Work with the Regional Director to develop annual business plan and strategy to carry out mission of the CSS program, meet federal performance goals, and increase federal incentive dollars.
• Oversee the service of process and case conferencing processes, as well as other regional operations, to support regional goals for establishment of parentage, and order establishment and/or order modification.
• Closely and continuously monitor and evaluate the business processes to identify inefficiencies, bottlenecks and areas for improvement.  Utilize data and analytical information to report progress and make critical decisions.  Continuously improve the business processes. 
• Develop and implement project plans and metrics to track progress against planned performance goals.
• Foster and maintain a work environment in which staff work together as a team within their region, the central headquarters, and the customer service bureau to meet agency goals and to provide excellent customer service.
• Develop and implement professional development plans and remedial development plans for individual staff as part of the performance evaluation system.
• Serve as model for leadership.  Empower staff at all levels to work at full performance levels and encourage staff engagement.
• Promote and support a diverse workforce where differing backgrounds, views, experiences, and competencies are welcomed and appreciated.
•              Maintain a workplace environment that is inclusive, respectful, and fair; with opportunities available to all.
•              Work with the Regional Director to develop partnerships with other state agencies and resources in the local communities to promote the mission of CSS.
•                     Serve as liaison to selected external parties.

Qualifications

·        Leadership - Ability to lead employees in a results-driven environ