Director, Revenue Operations

Who We Are

UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters’ music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).

We are looking for a Director of Revenue Operations to lead and scale our revenue-generating functions. This strategic role will be responsible for aligning our sales, marketing, and customer success teams, and optimizing the technology, data, and processes that drive revenue growth. The ideal candidate will be a visionary leader who can design a scalable go-to-market strategy and build a RevOps function from the ground up.

Please note that this role is a Hybrid role: four days in office and 1 day remote. 

What You'll Do

Lead the RevOps team to create a seamless, end-to-end customer journey from prospect to customer. The ideal candidate will have ownership over the revenue technology stack, data governance, and overall process efficiency.

• Strategic Leadership: Develop and execute a comprehensive go-to-market strategy, defining key performance indicators and revenue targets.
• Process and System Optimization: Own and manage the entire revenue technology stack, including the CRM (e.g., Hubspot), marketing automation platforms, and sales engagement tools. Drive the implementation of new systems and processes to improve efficiency and data accuracy.
• Data and Analytics: Establish a data-driven culture by providing robust reporting and dashboards on pipeline health, sales performance, and marketing ROI. Oversee data governance to ensure data integrity across all revenue systems.
• Forecasting and Planning: Lead the annual and quarterly revenue planning and forecasting processes, providing strategic insights to senior leadership.
• Quota and Territory Management: Own the strategic design and administration of sales quotas, territories, and go-to-market plans to ensure fair distribution and maximize revenue potential.
• Compensation and Incentives: Design, implement, and manage compensation and incentive plans for the revenue team to motivate performance and align with business objectives.
• Pricing and Monetization: Develop and manage pricing strategies, rate cards, and product margins to ensure profitability and market competitiveness.
• Cross-Functional Alignment: Work closely with sales, marketing, product, and finance teams to ensure alignment on business goals and to remove friction in the customer lifecycle.

Minimum Qualifications

• 10+ years of experience with at least three in a leadership role in Revenue Operations, Sales Operations, or Business Operations, ideally within a SaaS or B2B environment.
• Deep expertise in CRM platforms (e.g., Salesforce, HubSpot) and other revenue-related technologies.
• Proven track record of designing and implementing go-to-market strategies that drive measurable revenue growth.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Demonstrable understanding of the end-to-end sales and marketing funnel.
• Proven organizational skills with the ability to multitask in a fast paced, team-oriented environment.
• Entrepreneurial mindset, able to come up with creative inputs, suggestions, and solutions to a variety of business problems
• A real passion for the intersection of music, media and technology, and the desire to push big ideas forward.
• Ability to thrive and navigate ambiguity in a rapid growth environment
• An extraordinary communicator, leader, problem-solver, and team-player
• Proactive self-starter with agility to flex from high-level strategist and tactical thinker to practical implementation and day-to-day executio