Allstate Dealer Services Claims Manager (GAP) - Jacksonville, FL (Remote)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

SAP Job Title: ADS-Claims-Mgr

Band: E

FLSA Status: Exempt

Job Code: 70014422

Revised Date: 10/04/2023

Job Summary:

The ADS Claims Manager leads the Vehicle Service Contract (Warranty)  and GAP team call center and is responsible for ensuring exceptional customer experience through the timely, accurate investigation and settlement of VSC and GAP claims. Primary duties include coaching and development of frontline employees, distribution, and assignment of claims, evaluating vendor reports, building strong vendor and agent relationships and communicating claim outcomes / trends

Key Responsibilities:

•    Oversee the timely, quality investigation and settlement of VSC and GAP Claims
•    Measure results, analyze trends and create action plans to drive operational results
•    Ensure compliance with state and regulatory agencies and lead investigation for claim legal / regulatory issues to formulate appropriate defense strategies
•    Collaborate with workflow to analyze resources and make necessary changes to meet operational needs
•    Communicate claim metrics weekly, monthly to leadership – communicate strengths and opportunities along with the actions to drive improved results
•    Provide subject matter expertise  while engaging with the design team re: process/technology enhancements
•    Engage in strategic discussions re: the transformation of the claim’s organization

Supervisory Responsibilities:

This job has supervisory duties.

Education and Experience:

•    4-year bachelor’s degree (Preferred) and/or
•    5+ or more years of mechanical experience (Preferred)

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

•    Strong leadership skills within a call center environment including coaching, mentoring, and providing high level direction to staff
•    Demonstrated ability to problem solve and develop innovative solutions
•    Naturally inquisitive, demonstrates learner mindset to drive appropriate short- and long-term solutions
•    Strong collaboration skills with the ability to work across and influence other areas of responsibility
•    Strategic mindset with a focus toward innovation
•    Passion for employee development

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $105,500.00-$178,250.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https: