Industry Lead - Retail & QSR (Austin, TX)

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
We are seeking an experienced and dynamic Head of Retail & QSR Solutions to join our pre-sales team. This pivotal role combines deep industry expertise with strategic collaboration to drive pipeline growth and revenue generation. The Head of Retail & QSR Solutions will serve as a trusted advisor to the sales team, providing specialized knowledge to secure client wins, while partnering with product and product marketing teams to develop tailored, industry-specific solutions that address market needs.

How you will spend your time:

• Sales Support & Revenue Generation: Partner with the sales team to assist with pipeline development and revenue generation by delivering industry-specific insights, compelling value propositions, and technical expertise during client engagements.
• Industry Expertise: Leverage in-depth knowledge of the Retail and QSR industry to position our software solutions as the ideal fit for prospective clients’ challenges and goals.
• Solution Development: Collaborate with product management and product marketing to design and refine industry-focused solutions, ensuring alignment with market trends, customer demands, and company strategy.
• Client Engagement: Participate in pre-sales activities, including presentations, demonstrations, and workshops, to showcase the value of our solutions and build credibility with prospects.
• Market Intelligence: Stay ahead of industry trends, competitive landscapes, and emerging technologies to inform sales strategies and solution development.
• Cross-Functional Leadership: Act as a bridge between sales, product, and marketing teams, fostering alignment and ensuring that industry-specific needs are effectively addressed in our offerings.
• Pipeline Strategy: Work with sales leadership to identify high-potential opportunities within the sector and develop targeted approaches to maximize conversion rates.
• Build pre-sales sector team: As the impact of the function becomes clear, you will take on a leadership role building the team as required.

About you:

• Experience: 7+ years in a pre-sales, sales engineering, or consulting role within key industry, with a proven track record of supporting revenue growth.
• Industry Knowledge: Deep expertise in Retail & QSR, with an understanding of its unique challenges, regulatory environment, and technology needs.
• Product Knowledge: Deep understanding of the SafetyCulture platform is required to advise on solution design with clients and internal stakeholders.
• Technical Acumen: Strong familiarity with software solutions (e.g., SaaS, ERP, CRM, LMS, EHS, CMMS) and the ability to articulate their value to technical and non-technical stakeholders.
• Collaboration Skills: Demonstrated ability to work effectively with cross-functional teams, including sales, product, and marketing, to deliver cohesive strategies.
• Communication: Exceptional verbal and written communication skills, with experience presenting to C-level executives and large audiences.
• Problem-Solving: Strategic thinker with a solutions-oriented mindset and the ability to tailor offerings to diverse client requirements.

Benefits:

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in