Technicien N3

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.  

OUR STORY

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow!

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is currently investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon.

 

WHY WE NEED YOU?

Our growth is driving us to strengthen our Support Engineering team to create a bridge between our technical support, product, and engineering departments.

Your mission will be to design internal processes and documentation in order to ensure a smooth information flow between teams and provide a high-quality technical experience for our users.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 4 people. You will work in close collaboration with your teammates while managing your own specific scope, interacting daily with support, training, engineering, and product teams to integrate our processes across all Scaleway products.

YOUR DAILY ROUTINE

Tasks

• Create and optimize internal processes for the support team.

• Manage the transition of technical information between product, engineering, and support.

• Lead the overhaul of public-facing documentation to improve user self-service.

• Analyze support tickets and exports to identify bugs or recurring needs.

• Proactively identify and resolve bottlenecks in information sharing.

• Develop internal documentation and training materials for technical teams.

• Ensure technical consistency across different cloud and bare metal product lines.

• Collaborate with engineering teams to relay customer feedback and product requirements.

• Maintain and utilize internal tools such as JIRA, Confluence, and Deskpro.

ABOUT YOU

HARDSKILLS:

• 2