Director, Clinical Design & Implementation - Evinova (Remote)

WHY JOIN US?

Evinova is a health-tech business focused on accelerating better health outcomes by advancing digital transformation across the life sciences sector. By combining science-based expertise, evidence-led rigor, and deep human insight, we design digital solutions that enable healthcare to work better for everyone. Operating at the intersection of healthcare, technology, data, and analytics, we are helping unlock the full potential of digital health, transforming how clinical research is conducted, how care is delivered, and how patients experience healthcare. Our solutions are built to scale, driving efficiency, improving decision-making, and ultimately delivering better outcomes for patients worldwide.
 

At Evinova, we are driven by a shared purpose to transform health through data and digital innovation. Our teams collaborate across disciplines to solve complex challenges, continuously learning and evolving in a fast-paced, high-impact environment.

This role is fully remote and can be based anywhere in the United States.

Role Overview
 

We are seeking an experienced and strategic Director, Clinical Design & Implementation to lead our team of Clinical Solution Analysts (CSAs). This is a leadership role accountable for the people, performance, and output of the team — owning resourcing, line management, and career development — while also acting as the senior product subject matter expert who shapes how our solutions are designed, sold, and delivered.

You will operate at the intersection of product, sales, and customer delivery. Working closely with the Product team, you will surface gaps identified across studies, translate delivery and customer insight into product feedback, and help prioritize enhancements that keep our platform ahead of customer need. Working closely with Sales, you will support feasibility assessments for prospective studies, advising on what is and isn't achievable within the platform and helping shape solutioning for new business.

While this is a remote position, the role is customer-facing by design. You will be expected to travel on-site with customers as needed — particularly during new portfolio and new customer setup — building the relationships and trust that underpin successful delivery.

Above all, this role is expected to be, and to build, deep product expertise: you will become a recognized subject matter expert on our product and will lead the team that serves as the product SMEs within delivery.

Responsibilities

• Team Leadership & Line Management: Own the day-to-day management of the Clinical Solution Analyst team, including resourcing, workload prioritization, performance management, coaching, and career development. Build a high-performing, collaborative team culture focused on quality and continuous improvement.
• Product Subject Matter Expertise & SME Leadership: Develop and maintain deep, current expertise on the product, and lead the team that serves as the product subject matter experts within delivery. Set the standard for product knowledge across the team and ensure it is maintained as the platform evolves.
• Product Collaboration: Partner closely with the Product team to identify and communicate gaps observed across studies and customer engagements. Share delivery and study-level insights that inform the product roadmap, and act as the voice of delivery in prioritization discussions on features and enhancements.
• Sales & Feasibility Partnership: Partner with the Sales/Commercial team to support feasibility assessments for new and prospective studies. Provide clear, timely guidance on what is and is not feasible within the product to support accurate scoping, proposals, and customer commitments.
• Customer-Facing Engagement: Act as a senior customer-facing representative of delivery, particularly during new customer and new portfolio setup. Travel on-site with customers as required to support relationship-building, discovery, and successful onboarding, notwithstanding the remote nature of the role.
• Resource Allocation & Prioritization: Determine team priorities in alignment with portfolio and business needs, and allocate resources to meet delivery commitments and quality standards across a growing book of work.
• Process & Best Practice: Identify opportunities to improve study design and configuration processes, and drive adoption of best practices across the team.
• Risk Management: Proactively identify risks across the team's portfolio of studies and put mitigation plans in place to protect delivery outcomes.
• Metrics & Reporting: Establish and maintain reporting on team performance, delivery progress, and quality, and use it to inform decisi