Junior Security Engineer, Blue Team

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Junior Security Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are currently seeking a teammate who will interface closely with our therapist success team to address any reported security concerns from our therapists. You will be on the front line of security, detecting and investigating potential issues, digging in deep to investigate, validate issues, and escalate to other team members for remediation. The ability to think deeply on process improvements, security signal improvements, and other general security improvements will be key.

What will you do?

• Work with a nimble, passionate security team in collaboration with Therapist Success, IT,
• and DevOps.
• Develop and maintain a working knowledge of BetterHelp’s security infrastructure.
• Develop working relationships with non-security teams for collaboration.
• Investigate reported security concerns.
• Write detailed documentation of investigations.
• Be eager/willing to learn about a number of security-related topics.
• Learn and engage with Incident Response as necessary.
• Create and track JIRA issues for projects and tasks.
• You will care and be involved in our product, mission, and success - way beyond checking off tasks.

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 2+ years of IT and/or helpdesk experience
• Experience with MacOS, cloud
• Excellent communication skills and a positive, helpful attitude
• Ability to work collaboratively in a quickly scaling environment
• Technical writing proficiency
• Ability to work in the US, to travel to our Mountain View, California offices up to six times per year and to an additional company offsite.

Bonus (Not required, but nice to have):

• Existing knowledge of security fundamentals
• Enjoy solving complex puzzles/problems
• Knowledge of database structures/queries
• Interest in learning more about scripting/coding
• Ability to convey technical concepts to an non-technical audience
• Ability to work in the US, to travel to our Mountain View, California offices up to six times per year and to an additional company offsite.

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks progr