Sr. Practice Manager (H)

Current Employees:

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The Department of Orthopedics is currently seeking a full time Sr. Practice Manager to work in Coral Gables, FL. The Senior Practice Manager works in conjunction with the department administration team to oversee the prompt resolution of problems that arise in daily clinical operations. In addition, the Sr. Practice Manager implements and monitors policies and procedures for efficient patient- and doctor-friendly clinical operations.

CORE JOB FUNCTIONS                                                                                                                                                            

• Manages and coordinates the activities of office and clinic personnel.

• Approves time and attendance documents.

• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.

• Maintains and adjusts job descriptions for department staff.

• Sets goals and objectives for support staff and evaluates their performance.

• Trains or facilitates the training of personnel within the assigned division(s).

• Participates in customer service and leadership training.  

• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.

• Develops and implements an inventory control system for supplies and materials required by the practice.

• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.

• Ensures compliance with University policies and procedures.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                                                       

Education:

Bachelor’s Degree, required. Master’s Degree, preferred.

Certification and Licensing:

Allied health professional certification such as ATC is highly preferred.

Experience:

Minimum 5 years of relevant experience required

Department Specific Functions

• Collaborates with department leadership, fellowship coordinators, residency coordinators, and other administrators for the purposes of staffing and scheduling.

• Trains Physician Assistants, athletic trainers, Medical Assistants, resident physicians, fellows, students, and other providers on the sports medicine clinic workflow.

• Problem-solves and assists with use of information technology and electronic medical record software.

• Maintains and updates repository of postoperative rehabilitation protocols, home exercises for patients, reference sheets for staff, and other documents.

• Supports patient outcome measures by collaborating with Decision Support Analyst, implementing outcome surveys, and training staff.

• Communicates with and educates scheduling staff (e.g. patient access representatives, call center agents) on appropriate patient scheduling and provider preferences.

• Approves, coordinates, and schedules appointments including overbooks as requested.

• Reviews and filters clinic schedules to ensure that patients are seen by the most appropriate provider to provide the best patient-centered care, and redirects when necessary.

• Creates and revises provider clinic templates, including both in-person and telemedicine patients, considering provider preferences, patient needs, clinic space availability, and efficiency.

• Updates scheduling