Receptionist

 

Classification Title:

Receptionist

Job Description:

Position Summary:

The Receptionist serves as a key member of the Human Resources Welcome Center team, acting as the first point of contact for visitors, employees, and students. This role is responsible for delivering excellent customer service by managing front desk operations, responding to inquiries, and ensuring visitors are efficiently directed to the appropriate HR resources.

Key Responsibilities:

• Operate and manage a multi-line telephone system, providing accurate and timely responses to inquiries

•Triage incoming calls and route them to the appropriate HR department or subject matter expert

• Greet visitors in a professional and welcoming manner and assist with the check-in process, including issuing temporary parking passes

• Provide clear instructions to visitors based on the purpose of their visit

• Assist walk-in visitors without appointments by identifying their needs and connecting them with the appropriate HR office

• Receive, sort, and distribute incoming mail daily to department leads and administrative contacts

• Notify appropriate departments of incoming packages and coordinate pickup

• Coordinate Welcome Center conference room requests, including scheduling, confirmations, and basic logistical support

• Maintain a clean, organized, and professional reception area

• Support large group meetings or training sessions by assisting with check-in, room setup, and preparation of materials, as needed

• Provide general administrative support to HR units as needed

Work Environment:

This position operates in a professional office setting with frequent in-person interaction. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires consistent attendance and the ability to remain at the front desk for extended periods.

 

Expected Salary:

$19.00 per hour

The University of Florida offers an elevated benefits package that includes insurance such as health, life, and dental, time away such as paid family leave, vacation, and sick leave as well as competitive pension and investment plans.

Minimum Requirements:

A high school diploma or equivalent.

Preferred Qualifications:

• Familiarity with multi-line phone systems and visitor management processes

• Strong organizational skills and attention to detail

• Prior customer service or front desk experience

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and prioritize in a fast-paced environment

• Basic proficiency with office technology and phone systems

Special Instructions to Applicants:

In order to be considered, please upload your cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No