Medical Assistant II- Vascular Center Waltham

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Under the direction and supervision of the physician staff, Vascular Center Nurse Practitioner, Technical Director, and Sr. Administrative Manager, this position will assist providers with patients in the outpatient setting and provide procedural assistance to physicians who perform specialized venous procedures and will provide clinical assistance throughout the patient encounter. Work with venous and other attending physicians, as well as other staff members, to ensure a quality and safety-based work flow as well as an ensure efficient patient flow. Maintain neat, clean and safe patient care areas; maintains supply inventory ensuring proper par levels and product expiration. Provides efficient turnover of rooms between patients, positive patient interaction and comforting dialogue while maintaining safe patient care. Provide ongoing administrative support to clinic operations. Must possess knowledge of office-based procedures, including sterile technique, utilization of specialized equipment and instrument cleaning and setup. Understanding of office routines, patient check-in/discharge processes and information systems is needed. Requires discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Assists leadership to ensure conformity with IAC (Intersocietal Accreditation Commission) standards, recordkeeping, and reporting. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Review scheduling requests to determine insurance requirements and compliance; resolve discrepancies. 2. Complete appropriate patient visit recordkeeping in an accurate and timely manner, such as data entry of patient-related documentation into electronic medical record database (office/surgical/operative notes/discharge summaries/pathology reports, etc.). Ensure all required data is captured in consult note and necessary testing has been performed; schedule procedure and secure any required insurance prior authorization. Ensure timely follow upon any needed documentation. 3. Provide patients with pre- and post-operative instructions and any necessary prescriptions prior to scheduled surgery. 4. Ensure that patients complete Consent for Surgery forms where applicable. 5. Set up procedure suite prior to each patient surgery with all needed specialized instruments and equipment for outpatient venous procedures. Prepare exam rooms to include cleaning and re-stocking on a per patient and daily basis. 6. Closely assist surgeons with specialized outpatient venous procedures. Participation includes patient preparation and positioning, set up and operation of specialized equipment, set up of laser or RF generator equipment, preparation of topical anesthesia and injection delivery systems, passing instruments to the surgeon, intra-procedure patient monitoring, and post-procedure patient care. 7. Maintains competency in sterile technique. 8. Triages clinical phone calls, documents and routes to physician as indicated. Receivespatient messages, reviews with clinical providers per practice protocol and takes action as directed. 9. Operate, troubleshoot and maintain standard and specialized clinical equipment, including: a. Monitor the condition and care of equipment, instruments and related supplies; b. Schedule and coordinate routine manufacturer servicing of all equipment. c. Properly address technical problems that might arise; collaborate with technicians at equipment manufacturers to resolve such problems. d. Coordinate and ensure repair, sound packaging, shipping and return of equipment that must be sent to manufacturers to be fixed. e. Perform cleaning and coordinate sterilization of all equipment. 10. Actively participate in the Universal Protocol process 11. Keep track of clinical supply inventories and coordinate the ordering of replacement surgical supply items by the appropriate office support staff in a timely fashion. 12. Properly follow safety procedures for the use of lasers in outpatient treatments, including the use of eye protection for clinicians and patients, documentation of laser treatment parameters, and appropriate use of other laser-related safety gear. 13. Measure for compression hose and assist patients in obtaining hose when necessary. 14. Photograph venous patients (pre-and postoperatively) and download, print and file photos in patients charts or into electronic medical reco