Assistant Director, Memorial Union - Event Services Management & Production

Salary/Position Classification

• $63,000+ annual, Depending on Experience, Exempt
• 40 hours per week
• This position will work onsite.

Purpose of Position

The Assistant Director, Memorial Union – Event Services Management & Production is a key leader within the Memorial Union, responsible for driving excellence in event scheduling, planning, production, and customer service across all Memorial Union–managed meeting rooms, ballrooms, adjacent outdoor areas, and designated exterior spaces. This role ensures seamless coordination and delivery of events that enrich the campus experience.

The Assistant Director provides direct supervision to the Event Services & Office Manager and the MU Audio-Visual Technology Coordinator, while offering indirect leadership to student staff teams as needed. They oversee event services revenue generation, operational workflows, and budgeting functions, and serve as the department’s purchasing agent within the University procurement system.

A strategic thinker and collaborator, the Assistant Director plays a vital role in policy development, implementation, and enforcement. They act as a key member of the Memorial Union management team, providing backup leadership to the Director and/or Associate Director as required.

Beyond operational leadership, the Assistant Director helps cultivate a high-performing staff culture centered on exceptional service, accountability, and results. Their work supports broader institutional goals around student engagement, learning, retention, and success, ensuring the Memorial Union remains a vibrant, student-focused hub for the campus community.

Duties & Responsibilities

Scheduling and Event Services Planning & Management; Event Production & Customer Service Delivery

• Serve as a Global administrator to oversee configuration functions and management of a cloud-native event management software system (Mazevo) utilized for event services management and coordination of reservable event spaces.
• Serve as the lead liaison on behalf of the MU with the contracted event management system vendor team.
• Serve as the department’s lead consultant in meeting with recognized student organizations/groups, university administrative or academic department representatives or off-campus/external individuals, groups, or organizations.
• Coordinate with the Event Services & Office Manager, MU Audio-Visual Technology Coordinator, Associate Director, other MU operations staff members, and MU-based Facilities Management Building Services Technicians 
• Serve as the senior department liaison to ensure coordination occurs as needed with University partners
• Ensure space reservation confirmations/agreements, contracts, special forms and/or permits are completed in compliance with University and departmental policies.
• Work in tandem with the Event Services & Office Manager in utilizing event venue/room diagramming software to design event setup layouts.
• Participate in or contribute to ongoing audio-visual technology or other event production-related training to provide supplemental backup event support.
• Serve as the lead of the Event Services staff team in troubleshooting or managing late requests or day-of-event logistical challenges.
• Serve as an onsite building host as needed for major North Dakota University System, University, Departmental, or annual, traditional, campus-wide events.
• Possess a commitment to work a flexible schedule when necessary to oversee and provide onsite support for large, complex, or high-profile events during evenings and weekends.
• Coordinate and collaborate with other University scheduling entities in support of campus programs and special events.
• Handle escalated customer service, policy interpretation or enforcement concerns, crowd control or other event-related risk management issues. 
• Ensure post-event customer service delivery components, event follow-up meetings/debriefs, surveys, or assessment responsibilities are implemented, administered, reviewed, and reported as designated or requested.

Event Services Revenue Generation Management; Memorial Union Business & Purchasing Operations

• Oversee financial records, contracts, budgets, appropriation control records, and revolving fund accounts managed by the MU to support daily scheduling & event services management core functions.
• Oversee (Mazevo) event management system assigned and generated billing letters, invoices, and collections; includes tracking system generated revenues, and billable, co-sponsored or special discounted rates utilized by University departments/entities.
• Provides guidance and support to department staff on financial-related processes,