Senior Payroll Tax Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 
 
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

Job Summary

The Sr. Payroll Tax Specialist is responsible for providing timely and accurate support of multi-state payroll tax-related activities.

Essential Duties/Responsibilities

• Partners with internal colleagues / clients / customers to resolve case creation/closure and Service Orders
• Case inquiries and follow up, email support and phone queue support
• Resolves moderate complexity, high volume tasks related to workflow, as assigned
• Communicates internally with colleagues and externally via client cases, email and telephone as primary customer support for Payroll Tax Compliance, Reporting, and W2 support
• Works proficiently in Salesforce to document customer inquiries and resolutions
• Processes various data related tasks withing the Payroll Tax organization such as payments, reports, check requests, registrations, and filings.
• Escalates identified customer concerns or tax changes to leadership
• Helps support newer Specialists as a SME

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• General education, vocational training and/or on the-job training required

Work Experience 

• Typically 4 or more years of Payroll tax experience required

Licenses and Certifications

• Certified Payroll Professional (CPP)-APA preferred
• Fundamental Payroll Certificate preferred

Knowledge, Skills and Abilities

• Strong attention to detail and ability to produce accurate, quality work product
• Excellent interpersonal and communication skills
• Strong analytical, organizational and problem-solving skills
• Proficient in Microsoft Office Suite
• Proficient understanding of US payroll tax including federal, state, and local laws and regulations
• Ability to maintain high level of confidentiality
• High commitment to professional ethical standards and a diverse workplace
• Ability to follow established procedures in a timely manner

Work Environment

Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $52,499.20 to $89,294.40.  All qualified external applicants will be considered for an in-office role, based in Atlanta.  All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. 

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. 

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, a