Senior Manager, Proposals

The Senior Manager, Proposals manages the process of responding to large employer requests for proposal (RFPs), requests for information (RFIs), and related materials that help organizations evaluate Bright Horizons' fit as a service provider. The role will primarily be responsible for enterprise-level deals, which requires experience executing against complex RFx processes, ongoing collaboration with large, cross-functional teams, advanced writing and communication skills, and the ability to effectively translate an agreed-upon strategy into a winning sales story. The senior manager will help establish effective RFx processes to track workload, deadlines, internal KPIs, and other data that is essential to monitoring the teams' success. In addition, the role works closely with content database manager(s) to ensure strong two-way processes for continually updating and improving proposal content. The ideal candidate will thrive in fast-paced environments, hold their work to exacting standards, enjoy the challenge of constant evolution, serve as a mentor to other proposal writers on the team, and build and sustain strong internal working relationships.

This is a Remote position available in the United States. 

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

• Engage sales and/or account management teams to refine and document the strategy for each new bid opportunity and reference it as a guidepost for all aspects of an RFI/RFP submission

• Segment the RFP/RFI response project into discrete steps and establish a project timeline that accounts for client deadlines, resource constraints, and level of effort

• Manage contributor and reviewer roles according to the strategy and project timeline

• Develop strong working relationships with all relevant internal subject matter experts (information security, operations, product strategy, legal, and more) that allow us to solicit their input on complex issues in short time frames

• Maintain a strong understanding of company data (along with the associated databases) that support RFx responses in order to ensure accuracy

• Help to ensure a consistent ‘voice’ and response style for Bright Horizons proposals for all buyer segments and service offerings

• Generate first drafts of proposals by drawing from the existing content library and applying account-specific details as warranted

• Coordinate with leaders, content database manager(s) and key stakeholders on the processes for continual updates to the RFx content library, driving ongoing improvements in RFx responses, ensuring RFx response materials positively represent Bright Horizons brand, design standards and include the most up-to-date client value proposition, messaging, and product information

• Provide expertise related to RFx reporting and analysis, including measures of both effectiveness and efficiency; report key learnings to relevant stakeholders and identify opportunities for improvement by comparing strategy and tactics to deal outcomes

• Create, document, and mentor teams on a formal process for RFx response management, acknowledging differences by service and buyer type

• Maintain a strong connect with RFx industry best practices (e.g. APMP), working closely with other team members to implement and continuous improve our RFx approach

• Exemplify and foster the Bright Horizons culture and HEART Principles in all work functions and internal interactions

Minimum Job Requirements

• Bachelor's Degree in English, Communications, Marketing, Business or related field

• 7 years of RFP/RFI experience, preferably in the B2B and sales enablement space - Required

Additional Job Requirements

• Master's Degree in English, Communications, Marketing, Business or related field
• APMP certification

• Competent in core sales concepts including buyer personas, value propositions, and differentiation
• Strategic thinker, with demonstrated ability linking buyer needs with service capabilities
• Strong verbal and written communications skills with the proven ability to translate a sales strategy in