IT Subject Matter Expert – Senior (Top Secret)
SiloSmashersAbout the role
The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including integrations with related platforms and tools.
Key Responsibilities:
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Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.
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Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.
Required Skills and Experience:
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Excellent communication, troubleshooting, and training skills.
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Proven ability to translate business requirements into effective Jira/Atlassian solutions.
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Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell).
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Demonstrated experience supporting ITSM practices such as incident, change, and problem management.
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Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs.
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Strong familiarity with the Atlassian ecosystem and toolset.
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In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.
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5–7+ years of experience configuring and administering Jira Service Management in enterprise environments.
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