Senior EDI Specialist - Hybrid

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is recruiting a Sr EDI Specialist for a team in Wayne or Raritan, NJ.

The Senior EDI Specialist provides onsite and remote technical support for the implementation of EHR before, during and after implementation. This is a remote role that requires one to be in the field as well. Configure software to meet client needs. Serve as a liaison between clients, sales, internal IT and third party vendors. Installs PC hardware to support business continuity and enhance lab operation efficiency. Test the software against performance specifications. Maintain systems and serve as a consultant for all systems implementation. Provide training to appropriate staff. Interact with the clients as needed to rectify problems that occur during the deployment and maintenance process.

Work Schedule: This is a full time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Job Responsibilities:

• Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.

• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.

• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.

• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.

• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.

• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.

• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.

• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.

• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.

• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.

• Provide recommendations based on their expertise and escalate to other functional areas when necessary.

• Maintain accurate and complete daily logs for client visits and travel/expense reporting.

• Schedule daily appointments based on client prioritization and proximity.

Minimum Qualifications:

• Associate's Degree in Information Technology, Health Information Management, or healthcare related degree field

• 4 or more years' of experience in an IT or Healthcare related field

• 2 or more years’ experience with Microsoft Office Suite applications (Word, Excel, PowerPoint, Access, Teams)

Preferred Qualifications:

• Bachelor's Degree in Health Information Management or Information Technology

• 2 or more years' experience working with various EMR vendors and/or Labs on connectivity projects

• 1 or more years' experience in a laboratory environment

• Current or prior Labcorp experience

Additional Job Standards:

• Ability to influence decision makers in various departments and levels of leadership

• Strong communication skills; both written and verbal