Aging Case Aide 2 (Local Government) - Lehigh County Area Agency on Aging

Posting number: CS-2026-53680-L0609

Department: Local Government

Division: AN Lehigh Co Aaa

Job classification: Aging Case Aide 2 (Local Government)

Posting type: SCSC E&T Vacancy

Categories: Social Services

Summary

Examples of duties

This position supports older adults by gathering information, assisting with program applications, and helping connect individuals to community services. Your work ensures consumers receive accurate guidance and timely referrals. As a Aging Case Aide 2, you will perform the following duties:

• Referral Processing: Record new referrals and update consumer information received from phone calls and other sources
• Call Screening: Identify needs during incoming calls and provide information or referral guidance
• Form Assistance: Help consumers complete program applications and determine eligibility for benefits
• Information Gathering: Interview individuals to collect details needed for services and document case histories
• Community Outreach: Participate in wellness fairs and assist with special events and holiday programs
• Record Management: Maintain accurate data and organize daily information for the intake unit

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position. 
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements: 

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.