Senior Broker Coordinator

Description

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities:

Customer Service:  

• Provide excellent customer service to brokers, Realtors, and title companies.
• Maintain strong customer service with underwriting, closing and other IHFA employees.
• Assist broker department with clarifications and problem solving as needed.
• Maintain Broker training on TPO and other software. 

Conditions:  

• Review loan conditions and work with brokers as needed to keep pipeline updated.
• Review conditions submitted by brokers for accuracy and completeness.
• Maintain accuracy of pipeline. 

Processing:  

• Provide efficient and timely processing of all new loan submissions meeting all TRID regulatory dates.
• Assist brokers by providing excellent service in the reservation and processing of all brokered loans
• Assist in the review of uploaded files and request additional documents as needed for submission to underwriting.
• Review all asset, income, credit, and property documents and identify and issues or concerns. 
• Complete income calculator for all borrowers. 
• Perform all front end processing – flood cert, USPS, fraud report, etc. 

Personal Development:  

• Participate in training on an individual basis and with the department staff to further development and advancement
• Foster a team atmosphere
• Maintain proper NMLS licensing. 

 May perform other additional duties and responsibilities as assigned. 

Requirements

Position qualifications required are the following:       

• Must have 5+ years’ experience in mortgage lending, LOS administration, and loan processing. 
• Must be self-directed and motivated performer with strong PC and communication skills
• The employee is required to participate in training and other educational classes that benefit the Association and the individual as it relates to the position.
• They must work towards the Association goals as a team player.  

Please note that the above description does not cover all job duties. Qualified candidates must be able to perform essential functions with or without accommodations.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace.