Administrative & Medical Billing Assistant - (ZR_23159_JOB)

This is a remote position.

Job Title: Administrative & Medical Billing Assistant (Remote)

Key Responsibilities:

• Appointment Confirmation Calls:
  Make daily confirmation calls to patients for upcoming appointments across various disciplines (physiotherapy, chiropractic, massage therapy, acupuncture, medical assessments).
  

• Insurance Verification & Coordination:
  Contact insurance companies (e.g., Sun Life, Manulife) to verify patient coverage and benefits. Assist with following up on pre-approvals or billing issues.
  

• Medical Billing Support:
  

  • Perform daily audits of charges in the EMR system.
    

  • Ensure services are correctly billed to the appropriate treatment plans and providers.
    

  • Monitor billing discrepancies (e.g., provider mismatches) and correct them proactively.
    

• Schedule Reconciliation:
  Check daily schedules to confirm that all charges have been captured accurately.
  Support the clinic team in ensuring nothing is missed or misapplied.
  

• Administrative Support:
  

  • Provide general administrative assistance to the clinic team.
    

  • Collaborate closely with internal staff to flag and correct billing or schedule issues.
    

Requirements

• Previous experience in a healthcare administrative or medical billing role.
  

• Familiarity with private health insurance processes in Canada is a strong advantage.
  

• Strong English communication skills (verbal and written).
  

• Detail-oriented with a proactive approach to resolving discrepancies.
  

• Ability to work independently with minimal supervision.
  

• Stable internet connection and ability to work via a web-based phone/EMR system.
  

• Comfortable working in a remote setting and handling sensitive patient information confidentially.
  
  

Preferred Qualifications:

• Experience supporting physiotherapy, chiropractic, or similar clinical environments.
  

• Familiarity with Canadian health insurance providers.
  

• Tech-savvy and comfortable with EMR systems and VoIP apps.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job