Skilled Services Technician

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The Skilled Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organisation to provide install and break/fix functions for clients. Individuals in this role may install and test both new software and/or hardware. They may also maintain both servers and/or network hardware. Skilled Services Technicians will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. This role provides telephonic, remote, and on-site support to clients.

Working at NTT

Key Roles and Responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs
• Carries out routine server and/or network maintenance tasks
• Does setup and maintenance of backup systems for desktops and file servers
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative
• Ensures the operational hardware and the associated software are installed on client sites
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client
• Proactively monitors the ITSM queues
• May act as an informal team leader

Knowledge, Skills and Attributes:

• Displays excellent interpersonal skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Completes tasks in resourceful and effective ways
• Works on assignments requiring considerable judgment and initiative
• Ability to work as part of a team and communicate and work across different cultures and social groups
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience
• Ability to adapt to different requirements/scenarios
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers)

Academic Qualifications and Certifications:

• Relevant vendor and product certification together with the required vocational training completed

Required Experience:

• Solid demonstrable related experience grained within a similar IT environment
• Solid demonstrable related experience with the relevant operating systems on server platforms

Skills Summary

Break-Fix, Hardware Installations, Installation Testing, Network Maintenance, Server Maintenance, Software Installations, System Backups, Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category