Senior iOS Engineer

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your Impact

As a Senior iOS Software Engineer at Help Scout, you will work alongside our experienced Product and Design teams to build world-class mobile applications for iOS. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.

We aim to deliver a seamless and reliable experience on our mobile platforms, enabling agile interactions tailored to the mobile world. Our focus is on supporting our mobile users and addressing the most impactful use cases that enhance their experience.

The Team

The Engineering team sits alongside Product and Design as part of our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Engineering Manager, and will be part of the Engineering team led by our Director of Product Engineering, Luis Morales.

Time Zone Note

You are located in the United States and Eastern time working hours are preferred. We believe in strong work-life blend, and since we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 8am to 12 pm ET to ensure overlap with your team members.

About the Role

We’re giving our entire iOS app a fresh new look and feel. You will build new features that delight our users and have the opportunity to work with Kotlin Multiplatform as we enhance the application.

As an iOS Software Engineer at Help Scout, you will: 

• Have significant ownership in the development of our iOS application.

• Collaborate closely with our Android Engineers as a cohesive and collaborative Mobile Team.

• Work alongside Produ