Analyst I, Product Technical Support

About FIS

Are you driven by rigor, inspired by impact, and energized by what’s next? At FIS, you’ll engage with the most consequential challenges at the intersection of financial services and technology.

We operate with the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people—individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship. 

About the Team 

We are a discreet, high‑performing group entrusted with supporting a marquee client in Puerto Rico. You’ll be surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths—always. 

What You Will Be Doing 

You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services—owning issues end‑to‑end or mobilizing the right partners when escalation is warranted. 

• Handle access administration in Active Directory and perform account lifecycle maintenance. 

• Configure computers with operating systems and applications. (no on‑site visits or equipment pickup) 

• Manage mobile devices and authenticators via Azure. 

• Work tickets with precision and document actions with clear, concise notes. 

• Support a remote‑first operating model as the team continues its transition to increased remote work. 

What You Bring 

• Proven experience with service desk operations and enterprise ticketing platforms. 

• Practical understanding of SLAs and remote support environments. 

• Strong technical depth across Windows, printers, and scanners. 

• Ability to diagnose and resolve Windows issues methodically. 

• A calm, service‑oriented presence on technical support calls. 

Added Advantages 

• Background in technical call centers, service desk, or desktop support. 

• Proficiency in Windows/application installation and fault isolation. 

• Experience supporting mobile devices and modern authentication solutions. 

What We Offer 

• A culture built on collaboration, accountability, flexibility, and respect. 

• The opportunity to tackle mission‑criti