Learning & Development Specialist (Pulte Mortgage)

This position will be hybrid.

This position can be filled in Englewood, Colorado OR Texas.

JOB SUMMARY

We are seeking a dynamic and experienced Learning and Development (L&D) Specialist to join our team in delivering consistent, high-impact learning experiences across Pulte Financial Services.  This role will focus on developing, implementing, facilitating, and maintaining a wide range of training programs, from process-specific technical instruction to broad industry overviews. 

The ideal candidate will possess strong facilitation skills, a background in instructional design, and experience supporting learning needs in a mortgage banking or financial services environment.  In addition to training delivery, this role will play a key part in creating engaging, interactive learning materials using design tools

This role will collaborate closely with subject matter experts (SMEs), department leaders, and cross-functional teams to support both tactical training needs and strategic initiatives – ensuring all activities align with state and regulatory requirements. 

DUTIES AND RESPONSIBILITIES

• Facilitate engaging, learner-focused training sessions for new hire onboarding, Mortgage Banking One (MB1), customer service, and internal systems (Empower, iPath, Mortgage Underwriter, OneView, ELF, etc.) 

• Design, develop, and update instructional materials and resources in various formats (eLearning, instructor-led, virtual instructor-led, video, job aids, etc.) 

• Serve as a training consultant to front-line leaders by identifying performance gaps and proposing training-based solutions 

• Support organizational change initiatives by creating and delivering relevant training aligned to business needs 

• Conduct learning needs assessments and recommend appropriate instructional approaches 

• Apply adult learning principles to ensure materials are accessible, engaging, and impactful across different learning styles 

• Implement learning measurement strategies to evaluate program effectiveness and guide continuous improvement 

• Manage multiple training projects from concept to execution with minimal supervision 

• Collaborate on strategic department initiatives and contribute to enterprise-wide learning efforts  

REQUIRED EDUCATION/EXPERIENCE/SKILLS

• High school diploma or equivalent 

• Minimum 2 years of experience in learning and development, training, or instructional design 

• Experience facilitating training to both in-person and remote audiences 

• Mortgage banking experience, particularly in loan origination, processing, and/or underwriting   

• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) 

• Exceptional  

• Effective analytical, troubleshooting, collaboration and conflict resolution skills. 

• Excellent listening, oral and written communication skills. 

• Excellent facilitation and presentation reporting skills. 

• Exceptional organizational and time management skills with ability to manage multiple priorities 

• Demonstrated experience applying adult learning principles to content delivery and design 

Preferred: 

• Bachelor’s degree in Education, Instructional Design, Organizat