Regulatory Specialist II - DBPR/Hotel & Restaurants - Tallahassee **Internal Advertisement**

Requisition No: 830734 

Agency: Business and Professional Regulations

Working Title: Regulatory Specialist II - DBPR/Hotel & Restaurants - Tallahassee **Internal Advertisement**

 Pay Plan: Career Service

Position Number: 79001288 

Salary:  $1,349.75 Bi-Weekly / $35,093.50 Annually 

Posting Closing Date: 06/12/2024 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Regulatory Specialist II
Position Number: 79001288

Hiring Salary: $1,349.75 Bi-Weekly / $35,093.50 Annually

 

***INTERNAL ADVERTISEMENT***

You must be employed with the Department of Business and Professional Regulation

to be considered.

 

 

Preference will be given to applicants with Food Service, Food Safety, Lodging or Elevator industry experience.

 

Our Organization and Mission

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division’s three bureaus – Sanitation and Safety Inspections, Licensing and Elevator Safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

 

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

 

The Work You Will Do

This position is responsible for processing licensing and renewal applications for the division. The duties of this position include but are not limited to:

 

Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with Laws and Rules.

 

Serve as backup to the Regulatory Specialist III assisting with data entry functions in Versa: Regulation and OnBase for the division’s food service, lodging, and elevator license and renewal applications.

 

Profile, scan and index elevator, food service, and lodging licensure and renewal applications in Versa: Regulation through OnBase.

 

Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.

 

Assist with reviewing, researching and resolving the division’s licensing escalations received from the Customer Contact Center, as needed.

 

Report events, errors or trends that affect application processing to supervisor along with recommendations for process improvement.

 

Answer the telephone and handle inquiries from the public and other state agencies, as needed.

                                                       

Perform other duties as required.

 

Minimum Requirements

• Customer service experience assisting customers in person, in writing, and on the telephone; and
• Data entry experience; and
• Application processing experience; and
• Experience with Florida Statute Chapter 509, Chapter 399 or Florida Administrative Code 61-C.

 

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

 

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Knowledge of application requirements.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to plan, organize and coordinate work activities.
• Ability to compile, organize and analyze data.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic Microsoft office skills.
• General knowledge and utilization of office equipment.

 

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Abili