IT Enterprise Infrastructure Services Analyst

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Position Summary

The Data Center Hosting Services Administrator II plays a key role in ensuring the operational health, reliability, and performance of ITT’s global hosting infrastructure. Under the direction of the Supervisor, Hosting Services Operations, this role is responsible for the administration & support of data center services related to systems, storage and core data center services across ITT’s global landscape of 1500+ servers, both on-premises and cloud.

As part of a high-performing global team, this individual supports the hardware, software, monitoring tools, and service processes that host, store and process ITT’s applications and data for shared applications/services and local applications/services that service one or more of our 125+ global locations. This includes the full lifecycle, including but not limited to proactive maintenance, issue resolution, infrastructure upgrades, patching, firmware upgrades, monitoring/alerting services, and comprehensive documentation. The role requires collaboration with cross-functional teams including infrastructure, security, and business-aligned IT stakeholders.

A successful candidate is perpetually curious, highly accountable, technically proficient, detail-oriented, and thrives in a collaborative, team-oriented environment. They are highly driven, customer focused, capable of balancing multiple active priorities, and approach tasks with thoughtful planning and operational discipline. They demonstrate a strong sense of ownership and a commitment to delivering stable, secure, and resilient hosting services in support of ITT’s global business needs.

Essential Responsibilities

• Executes the team’s objectives for corporate, regional, and cloud hosting environments.
• Administers Wintel platforms and maintains required configurations.
• Provides technical support for the Wintel environments globally, ensuring maximum uptime and availability.
• Implements the change, upgrade, or removal of current hardware or software systems.
• Works with appropriate business partners to implement new hardware or software as required.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations.
• Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered.
• Participates in disaster recovery testing.
• Remediates incident and service requests.
• Drafts operational documentation as requested.
• Provide support for the following applications & hardware globally:
  • Microsoft SCCM for patching and server inventory
  • Virtualization infrastructure support through SCVMM and vCenter
  • Storage: HPE 3PAR, HPE Alletra, Dell Compellent, NetApp
  • Har